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Deactivating SDL Trados 2019 on a computer which I can no longer access (hard drive failure)
Thread poster: Rebecca Holmes
Rebecca Holmes
Rebecca Holmes
United States
Local time: 15:54
German to English
Dec 3, 2020

How do I deactivate my SDL Trados 2019 license on a computer which is no longer functional due to hard drive failure?
I have tried the "offline deactivation" option in my Trados account online. It produces a page that says "online deactivation certificate" but when I click "confirm offline deactivation" at the bottom of that page, I get an error message.

I have also received an "offline deactivation authorization" email that says, "Please find below your offline deactivation ... See more
How do I deactivate my SDL Trados 2019 license on a computer which is no longer functional due to hard drive failure?
I have tried the "offline deactivation" option in my Trados account online. It produces a page that says "online deactivation certificate" but when I click "confirm offline deactivation" at the bottom of that page, I get an error message.

I have also received an "offline deactivation authorization" email that says, "Please find below your offline deactivation ticket. This ticket can be used by your SDL Product to perform an offline deactivation."
But I can no longer access my SDL product!

I have also tried downloading the SDL Trados 2019.exe file again from my downloads section, but it will not download for me.

Help! What do I do? ▲ Collapse
 
Myron Netchypor
Myron Netchypor  Identity Verified
Ukraine
Local time: 22:54
Member (2003)
English to Ukrainian
+ ...

Moderator of this forum
Contact SDL Support Dec 3, 2020

Hi Rebecca,

I advise you to contact SDL Support, and they will deactivate your SDL Trados 2019 license on their side.

Cordially,
Myron

Peter Motte
 


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Deactivating SDL Trados 2019 on a computer which I can no longer access (hard drive failure)







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